FAQ's
Returns or Exchange?
Petal Loft does not accept any returns or exchanges. Each piece is handmade right when the order is placed. Your satisfaction is very important to us, so if there is a problem please don’t hesitate to ask us any questions.
Please note that all our pieces may vary since they are all handmade. I try my best to replicate the pieces as close as possible.
Color options?
Colors may also look slightly different depending on screen and lighting. If you want a specific color, please contact me and I will be happy to do a video consult to confirm that you are happy with the color selections available.
Processing Time?
Standard processing time on average is 2-6 weeks depending on the project; with an additional 3-7 business days for standard US shipping
Bulk paper flower orders are only taken on a project basis so please check for availability. I ship through UPS, the brown truck; all orders come with tracking. If you need your package mailed quickly, express shipping is available. Please let me know and we will be happy to accommodate you!
How do I assemble?
Video instructions are sent by email at the same time your package is shipped explaining in detail all the steps to assemble, your backdrop or bouquet.
How many flowers do I get?
Our giant flowers come in sets of 3 for rent or purchase no matter paper or organza. In sizes 24-36in varies according to style of flower.
Our wood flowers are sized by request.
- bridal bouquet-50 flowers
- brides made 35 flowers
- button hole 3 flowers